The technician can then take control of the remote PC through the remote desktop service so that the user can watch the steps that need to be performed. While behind-the-scenes access is useful for manually installing software or system exploration, sometimes, it is necessary to get a “ user’s eye view” in order to fully understand what the user’s problem is. Software houses that sell their products to the general public or other businesses also find these tools useful because it can often be difficult to explain to a user over the phone or on a chat screen what they should do in order to get the software running properly. These utilities are often used by in-house systems administrators and support technicians. Remote desktop utilities give a view of the screen of a computer that could be on the other side of the world. This means that it would only be suitable for a small technical support team because it doesn’t include any Service Desk functions that allow for the management of a large technical team. This is a pure remote access tool and it doesn’t integrate into other utilities. For example, a user can access all files on a home PC from a mobile device, saving the trouble of having to copy all files to the device over to Cloud storage. Remote Utilities for Windows is also appealing to individual users because it gives access to a home PC from anywhere else in the world over the phone. It would also be good for those who operate a Managed Service Provider (MSP) because it would give access to the PCs operating on a client’s site both for support and for maintenance.

The types of users that would benefit from this software package include support technicians who can use the service to troubleshoot a user’s PC or demonstrate a solution. Who would use Remote Utilities for Windows?

Remote utilities viewer mac